Academics


Intranet / OWA / Update Assistance

If you are having problems accessing our Intranet (http://www3.thomas.edu/intranet), Outlook Web Access (https://mail.thomas.edu/owa/auth/logon.aspx), or https://update.thomas.edu from off-campus, please check the following things.

  1. Make sure you are entering "thomas" (without quotes) for a domain name (if asked) along with your username and password.
    For Windows XP and IE 6.0, since you are not asked for a domain, enter your username with @thomas.edu on the end (for example: smithj@thomas.edu).
  2. Try typing "thomas\yourusername" (without quotes) instead of just "yourusername" when prompted. [More detail from Microsoft]
  3. If this is the first time you have tried to log into the Thomas Intranet with your username and password, please note that we require a password change during your initial login. Web browsers don't support this. You can log into our t18.thomas.edu terminal server instead using Microsoft's Remote Desktop Connection program. This is in the Accessories, Communications section of Windows XP/Vista/Windows 7.
  4. Make sure you have a valid username and password.
  5. Make sure your password has not expired by logging in using remote desktop and changing your password, if prompted.
  6. Make sure you are entering the items in all lower case.
  7. Make sure your web browser security is set to medium (not high).
  8. If using Internet Explorer, you should NOT have thomas.edu Intranet sites defined
    1. Go to "Tools" (or View on older versions), "Intranet Options"
    2. Choose the "security" tab
    3. Change the zone to "local Intranet zone"
    4. Click on "add sites", then "advanced"
    5. Make sure there are no sites listed here
    6. Choose OK
  9. If your web browser is older than Internet Explorer 4.01 or Netscape 4.0, please try downloading a newer version.
  10. If you are using an AOL, Safari, or Netscape browser for intranet access, please try Internet Explorer or Firefox instead.
  11. Make sure you have "Client for MS Networks" in your "control panel", "network" settings. If not, just click "add", "client", "Client for MS Networks". (Windows 95/98/ME users only)
  12. If none of the above steps works, please send your browser name (Netscape, Internet Explorer, etc.) and version number (can be found by going to "help","about") to Chris Rhoda.

Thomas College. Beyond Education.