Re-Route No-Caller ID Calls
If you want to screen blocked caller ID incoming calls on our phone system, please do the following:
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Start ShoreTel Communicator client (web client does not have this)
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Choose Standard, Configure Call Handling
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Choose Personalized Call Handling
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Choose New Rule
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Choose Phone Number Match
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Add Out of Area / Unknown and Private, then choose OK
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Choose Next
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Choose Forward Call to Voicemail
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Choose Next
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Enter Rule Name (example: No Caller ID)
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Choose Finish
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Choose OK
Calls coming into your phone that are Out of Area, Unknown or Private will now go directly to voice-mail.
