Summer II 2013 Online Graduate Courses
Registration for online summer courses begins May 6th. Courses begin July 1st, and continue through August 22nd.
MG544 Project Management- Frank Appunn
This course builds on introductory project management skills to form a solid grounding in the nine project management knowledge areas and five process groups as detailed by the Project Management Body of Knowledge® (PMBOK). Topics include the following: initiating, planning, executing, monitoring and controlling, closing, integration management, scope management, time management, cost management, quality management, human resource management, communication management, risk management, and procurement management. Cost, scope, quality, and procurement receive special emphasis in this course. Students will align topics to attain project objectives within resource constraints. The course is relevant to any project management field.
Students completing this course will be able to:
- Relate the processes that lead to successful project outcomes and support the PMBOK®.
- Relate the nine managerial knowledge areas that enable the proper execution of project management as defined by the PMBOK®.
- Evaluate the use and delivery options of the five project processes.
- Select and evaluate the managerial options and project frameworks that promote project progress to objectives for different scenarios.
- Synthesize optimal courses of action based on general options with special emphasis on risk, cost, scope, quality, and procurement to achieve objectives within planned resource allocations.
- Understand and apply Project Management software from the managerial perspective.
HR568 Managerial and Organizational Ethics - Pat Karush
This course examines the ethical issues individuals face in organizational and managerial settings. Questions of economic policy and business practices intertwine with ethical, moral, legal, social, and psychological issues. Emphasis is placed on dealing with ethical dilemmas.
The purpose of this course is to:
- To expose students to the important moral issues that arise in various business contexts.
- To provide students with an understanding of the moral, social, legal, economic environments within those problems.
- To introduce students to the ethical concepts that are relevant for resolving those ethical-moral problems.
- To assist students in developing the necessary reasoning and analytical skills for those ethical-moral problems.
- To expose students to different ethical theories.
MG572 Managing Customer Relationships - John Kenneally
This course enables students to build skill in developing, managing, and maintaining outstanding customer service to internal and external customers. It includes a technology component, addressing how companies can use technology accelerators to build customer intimacy through data mining, point-of-purchase systems, and Customer Relationship Management (CRM) systems. There is also a significant human component, as that is a crucial part of customer service. The value of customer loyalty and the importance of communications and emotional intelligence to providing exceptional customer service are addressed. Additional areas of emphasis will include developing a customer-centered culture, as well as the use of customer service as a way to differentiate your organization from the competition.
HR566 Employment Law - John Lemire
This course introduces students to the legal environment in which human resource managers must operate. This course is intended to acquaint students with the systems and principles, which are the basis of the legal environment. Students will identify and describe the statutes that significantly affect the employment relationship, identify the agencies that implement those statutes, and describe the basic procedures used to enforce those statutes.