Commuter and Off-Campus Student Questions

 

 

Why can’t I access some restricted web pages from off campus? (intranet, update.thomas.edu, OWA, etc.)

If you are having problems accessing our Intranet (https://www3.thomas.edu/intranet), Outlook Web Access (https://outlook.com/owa/thomas.edu), or https://update.thomas.edu from off-campus, please check the following things.

  1. Make sure you are entering “thomas” (without quotes) for a domain name (if asked) along with your username and password.
  2. Try typing “yourusername@thomas.edu” (without quotes) instead of just “yourusername” when prompted. [More detail from Microsoft]
  3. If this is the first time you have tried to log into the Thomas Intranet with your username and password, please note that we require a password change during your initial login. Web browsers don’t support this. You can log into our t18.thomas.edu terminal server instead using Microsoft’s Remote Desktop Connection program. This is in the Accessories, Communications section of Windows 7/Windows 8.1/Windows 10.
  4. Make sure you have a valid username and password.
  5. Make sure your password has not expired by logging in using remote desktop and changing your password, if prompted.
  6. Make sure you are entering the items in all lower case.
  7. Make sure your web browser security is set to medium (not high).
  8. If using Internet Explorer, you should NOT have thomas.edu Intranet sites defined
    1. Go to “Tools” (or View on older versions), “Intranet Options”
    2. Choose the “security” tab
    3. Change the zone to “local Intranet zone”
    4. Click on “add sites”, then “advanced”
    5. Make sure there are no sites listed here
    6. Choose OK
  9. If none of the above steps works, please try another web browser.

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What dial-in computer services are available?

IT Services – Student Services Offered

Labs, Clusters, and Sign-outs

Five labs are available to all students in classrooms AD-126, AD-225, AL-116, AL-204 and the library. Workstation clusters are available in the various locations and res. halls around campus. The labs are staffed by Services Desk support staff when open. Residence hall clusters and a section of the library are available 24 hours a day and 7 days a week. The library has several dozen notebooks and tablets available for sign-out.

Accounts

Each student receives a Windows/Network computer account ID (username) and password giving them e-mail, individual storage space, a Moodle account for online classes, an Imagine account for course-related Microsoft software downloads, a Google Apps account for e-portfolios and a Microsoft Office365 account.

Internet and Internet2 Access

Each student may access the Internet or Internet2 from any device registered on the Thomas College network.

Off-Campus Access

Students may access the Thomas College network from off-campus through Remote Desktop. Off campus network services include access to the Intranet, myThomas, e-mail, Moodle, networked printers, and personal network drives.

Faxing

Faxes may also be sent out from our front desk for a nominal fee.

Residence Hall Room Network

Wireless (802.11a/b/g/n) and wired network connections are available in all residence hall rooms with speeds up to 155Mbps. Wired connection speeds up to 1Gbps to the campus fiber optic network (1-to-10 Gbps) and up to 300Mbs speeds to the Internet and Internet2. 5Ghz wireless connections are strongly recommended over 2.4Ghz connections since 2.4Ghz interference is common in res. halls causing inconsistent wireless signals.

All rooms have wired network connections as part of the student residential technology fee. A one-time purchase of a network (CAT 5e or higher) cable may be needed for wired connections. For more information, contact IT Services.

Connection instructions are also available at https://update.thomas.edu.

Residence Hall Room Telephone

On campus VoIP ShoreTel telephones with direct inward dialing, extension dialing, caller ID, voice mail, and free local and 800 number calling are available in all res. hall rooms upon request for $75 per semester. Verizon Wireless, U.S. Cellular, AT&T, and T-Mobile telephone connections are also available in all residence hall rooms. Sprint’s network is not available in Waterville.

Residence Hall Room Cable TV

Cable television connections are provided in all residence hall rooms without a set-top box. This cable service has over 55 channels including; NBC, ABC, CBS, FOX, PBS, SCIFI, TBS, Prevue, USA, ESPN, NESN, A&E, Discovery, MTV, VH-1, TNN, CNN, Headline News, TBN, The Weather Channel, QVC, TNT, CSPAN, CNBC, Lifetime, Family Channel, Nickelodeon, Home Shopping, and Great American Country. For the channel lineup, go to http://www.timewarnercable.com/ and enter 04901 for your zip code.

This service is provided as part of resident student’s residential technology fee. Items needed are a standard cable television coax cable and either a television or a CATV-in port on your computer.

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How can I create an X: or I: drive connecting through an Internet provider?

Background

All students get a private (unshared) network drive known as the P: (or X:) drive; in addition, some students (if requested by faculty) will receive a public (shared) network drive known as the I: drive (for internet documents).

These locations are automatically backed-up every night and accessible from any computer on-campus, HTTP, FTP, or Remote Desktop from off-campus.

If you will be accessing from on campus only:

Creating an X: or P: drive in Windows 10/8.1/8/7/Vista

  1. Search for “This PC” in the Start Menu
  2. Right click on the “This PC” icon
  3. Choose “Map Network Drive”
  4. Change the drive to X: (or P:)
    1. If you are a student, change the path to T1STUDENTS
    2. If you are a faculty member, change the path to T1FACULTY
    3. If you are an administrative staff member, change the path to T2ADMIN
  5. Check the box that says “Reconnect at logon”

Creating an O: drive on Windows 10/8.1/8/7/Vista

  1. Open Internet Explorer and log on to Office 365 (login.microsoftonline.com) with your Thomas College username and password and check the box that says “Keep me signed in.”
  2. Click on the Sites menu choice.
  3. Click the small gear icon in the upper right hand corner of the Internet Explorer window and select “Internet Options.”
  4. Choose the “Security” tab, click the green arrow that says “Trusted sites,” and click the “Sites” button.
  5. Under the heading “Add this website to the zone:” make sure “https://alumnithomas-my.sharepoint.com” is listed in the box and click the “Add” button.
  6. Open File Explorer and double click on the “X:” drive
  7. In this folder, please run the file called “MapODrive.bat”
  8. This drive should now be synced to your Microsoft OneDrive account. You can store up to one terabyte of data on your OneDrive account. This amount of space is ideal for storing larger projects like photos and videos. Please DO NOT use OneDrive for storing sensitive information (student or employee ID numbers, contact information, etc…) Note: this operation will only work with Internet Explorer and you must be logged in to Office 365 to access your O: / OneDrive account.Note: you will have to create a separate O: drive on each computer that you would like to access your OneDrive account from. This includes remote desktop sessions like AdminTS and AcadTS. If you have difficulty creating your O: drive please contact the Service Desk: (servicedesk@thomas.edu | 207-859-1204).

Creating an I: drive in Windows 10/8.1/8/7/Vista (Administrative Staff Only)

  1. Search for “This PC” in the Start Menu
  2. Right click on the “This PC” icon
  3. Choose “Map Network Drive”
  4. Change the drive to I:
  5. Change the path to T2INTERNETDOCS
  6. Check the box that says “Reconnect at logon”

Access your network folders using macOS

  1. In the “Finder”, use either the “GO” menu and “Connect to Server” or use the Command “K” keyboard command
  2. In the prompt window, enter one of the following URLs:
    1. Students: “smb://www2.thomas.edu/students”
    2. Faculty: “smb://www2.thomas.edu/faculty”
    3. Administrative Staff: “smb://www3.thomas.edu/admin” or “smb://www3.thomas.edu/internetdocs”
  3. You will be prompted to authenticate with your username and password
  4. Now you can access your network folders

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If you will be accessing from both off campus and on campus:

Creating an O: drive on Windows 10/8.1/8/7/Vista

  1. Open Internet Explorer and log on to Office 365 (login.microsoftonline.com) with your Thomas College username and password and check the box that says “Keep me signed in.”
  2. Click on the Sites menu choice.
  3. Click the small gear icon in the upper right hand corner of the Internet Explorer window and select “Internet Options.”
  4. Choose the “Security” tab, click the green arrow that says “Trusted sites,” and click the “Sites” button.
  5. Under the heading “Add this website to the zone:” make sure “https://alumnithomas-my.sharepoint.com” is listed in the box and click the “Add” button.
  6. Open File Explorer and double click on the “X:” drive
  7. In this folder, please run the file called “MapODrive.bat”
  8. This drive should now be synced to your Microsoft OneDrive account. You can store up to one terabyte of data on your OneDrive account. This amount of space is ideal for storing larger projects like photos and videos. Please DO NOT use OneDrive for storing sensitive information (student or employee ID numbers, contact information, etc…) Note: this operation will only work with Internet Explorer and you must be logged in to Office 365 to access your O: / OneDrive account.Note: you will have to create a separate O: drive on each computer that you would like to access your OneDrive account from. This includes remote desktop sessions like AdminTS and AcadTS. If you have difficulty creating your O: drive please contact the Service Desk: (servicedesk@thomas.edu | 207-859-1204).

Access your network folders using macOS

  1. In the “Finder”, use either the “GO” menu and “Connect to Server” or use the Command “K” keyboard command
  2. In the prompt window enter one of the folowing URLs:
    1. Students: “smb://www2.thomas.edu/studentsx”
    2. Faculty: “smb://www2.thomas.edu/facultyx”
    3. Administrative Staff: “smb://www3.thomas.edu/adminx
  3. You will be prompted to authenticate with your username and password
  4. Now you can access your network folders

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How can I use Outlook connecting through an Internet provider?

Configuring Microsoft Outlook 2016

  1. Install Outlook 2016 (Part of Office 365) on your computer (download here)
  2. Go to Control Panel on your computer
  3. Go to the Mail icon
  4. Go to E-mail Accounts
  5. Go to Add a New E-mail Account
  6. Choose Microsoft Exchange Server
  7. Follow the instructions below:
    1. For Off-campus and/or On-Campus Use:
      1. mail1.thomas.edu for the server name
      2. Type your username for the account name
      3. Uncheck Use Cached Exchange mode
      4. Do not click Check Username
      5. Choose the More Setting Button
      6. Go to the Connection Tab
      7. Check the box before Connect to my Exchange Server using HTTP
      8. Choose the Exchange Proxy Setting button
      9. Type outlook.office365.com for the URL
      10. Check the box before Require SSL
      11. Check the boxes before On fast networks… and On slow networks….
      12. On the drop-down box, make sure NTLM Authentication is selected
      13. Choose OK or Finish until you are done. Cancel past any authentication attempts
    2. For On-campus Use Only:
      1. Type outlook.office365.com for the server name
      2. Type your username for the account name
      3. Check Use Cached Exchange mode
      4. Click Check Username, both the server name and the username should become underlined
      5. You may be asked for your username, domain, and password. Enter it here (the domain is THOMAS) If you are only asked for username & password, enter THOMASyourusername for the username
      6. Choose OK
  8. Make sure the option of where to deliver mail to is set to your Mailbox, not your personal folders, or mail will be inaccessible from any other machine
  9. Close the control panel
  10. Finish from the Wizard
  11. You can now use Outlook to check your email at Thomas

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How do I use Remote Desktop to connect to campus computers?

How to use Remote Desktop

Remote desktop allows you to use software installed on college owned machines and access library database resources as well as your personal network drives just like you were sitting on campus.

  1. Use the following instructions, based on your operating system:
    1. Windows 10 and 8.1 users can search for ‘Remote Desktop Connection’ from their Start screen. Windows 7 and Vista users click on Start > All Programs > Accessories > Communications > Remote Desktop Connection.
    2. Mac users will need to download Microsoft Remote Desktop Client for MAC.
    3. Linux users go to the menu choice Accessories, Terminal then type rdesktop (computer name).
  2. In the ‘Computer’ field, if you are a student or a faculty member type in or ‘acadts.thomas.edu’ (without quotes). If you are a staff member type in ‘admints.thomas.edu’ (without quotes).
  3. Click on the connect button and log-in. Use the format thomasusername for the user name field. Be sure to use the “back slash ()” not the “forward slash (/)”. The back slash is normally located under the backspace key on a standard keyboard. Use your Thomas College network/email password for the password field.
  4. When you want to quit, go to the Start screen, click on your username, and click ‘Sign out’.

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What software and settings should I change on my computer after leaving the College?

Remove Thomas College Software From Your Computer

If you are graduating or otherwise leaving the College, you may need to remove software that was installed on your computer and licensed for your use while you were a student at Thomas. Please review the list of software packages below:

1. Endpoint Protection
Remove Microsoft Endpoint Protection from your computer. The College licenses Microsoft Endpoint Protection only for current students. We recommend that you change to Microsoft Security Essentials for Windows PCs or ClamXAV for Macs. To remove Endpoint Protection from your Windows computer, go to Control Panel, Programs and Features, select Microsoft Endpoint Protection from the list of installed software, and click Remove. When finished, you will need to restart your computer.

2. Microsoft Campus Agreement software

  • Graduates can keep any software purchased through Kivuto or SFS. Every installation of Office installed through the Office365 portal must be removed.
  • Non-graduates must remove the software purchased under this agreement (from Kivuto or SFS).
  • Former employees must remove the software purchased under this agreement or under the Home Use Program

3. Imagine licensed software
Software must be removed (including Visio, Project, Virtual PC, any Microsoft server). This is software you downloaded from the Imagine web site. Learn more about Imagine .

4. Windows Update Service – WSUS
Revert back to Microsoft Update Server. If you are using Microsoft Windows, your computer may have been configured to connect to the Thomas WSUS server prior to 2012 to receive Windows Updates notifications and download updates. To reverse this change, you will need to run this application. (Click Open, and/or Run to run the script.) This must be done to continue receiving product updates from Microsoft.

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