General Questions

  1. Who can I go to for help?
  2. How do I contact IT Services?
  3. Who can I contact about a personal computer problem?
  4. What student services are offered?
  5. What type of computers do you use?
  6. Which devices are recommended?
  7. Where can I purchase a computer?
  8. Where can I get software?
  9. How can I print a private job securely?
  10. Why do students need their own mobile devices?
  11. What is the Microsoft Campus Agreement?
  12. What is Microsoft Imagine?
  13. What is the Microsoft Imagine Academy?
  14. How can I lower my printing charges (and save paper & toner)?
  15. What multimedia technologies are available in the classrooms?
  16. Ten Tips for older Students, Faculty, and Staff?
  17. How do I print documents from an iPad?
  18. How do I print documents (over the WiFi/Web) using a computer, tablet, or smartphone?
  19. How do you create an ePortfolio with Microsoft PowerPoint

 

 

What student services are offered?

IT Services – Student Services Offered

Labs, Clusters, and Sign-outs

Five labs are available to all students in classrooms AD-126, AD-225, AL-116, AL-204 and the library. Workstation clusters are available in the various locations and res. halls around campus. The labs are staffed by Services Desk support staff when open. Residence hall clusters and a section of the library are available 24 hours a day and 7 days a week. The library has several dozen notebooks and tablets available for sign-out.

Accounts

Each student receives a Windows/Network computer account ID (username) and password giving them e-mail, individual storage space, a Moodle account for online classes, an Imagine account for course-related Microsoft software downloads, a Google Apps account for e-portfolios and a Microsoft Office365 account.

Internet and Internet2 Access

Each student may access the Internet or Internet2 from any device registered on the Thomas College network.

Off-Campus Access

Students may access the Thomas College network from off-campus through Remote Desktop. Off campus network services include access to the Intranet, myThomas, e-mail, Moodle, networked printers, and personal network drives.

Faxing

Faxes may also be sent out from our front desk for a nominal fee.

Residence Hall Room Network

Wireless (802.11a/b/g/n) and wired network connections are available in all residence hall rooms with speeds up to 155Mbps. Wired connection speeds up to 1Gbps to the campus fiber optic network (1-to-10 Gbps) and up to 300Mbs speeds to the Internet and Internet2. 5Ghz wireless connections are strongly recommended over 2.4Ghz connections since 2.4Ghz interference is common in res. halls causing inconsistent wireless signals.

All rooms have wired network connections as part of the student residential technology fee. A one-time purchase of a network (CAT 5e or higher) cable may be needed for wired connections. For more information, contact IT Services.

Connection instructions are also available at https://update.thomas.edu.

Residence Hall Room Telephone

On campus VoIP ShoreTel telephones with direct inward dialing, extension dialing, caller ID, voice mail, and free local and 800 number calling are available in all res. hall rooms upon request for $75 per semester. Verizon Wireless, U.S. Cellular, AT&T, and T-Mobile telephone connections are also available in all residence hall rooms. Sprint’s network is not available in Waterville.

Residence Hall Room Cable TV

Cable television connections are provided in all residence hall rooms without a set-top box. This cable service has over 55 channels including; NBC, ABC, CBS, FOX, PBS, SCIFI, TBS, Prevue, USA, ESPN, A&E, Discovery, MTV, VH-1, TNN, CNN, Headline News, TBN, The Weather Channel, QVC, TNT, CSPAN, CNBC, Lifetime, Family Channel, Nickelodeon, Home Shopping, and Great American Country. For the channel lineup, go to http://www.timewarnercable.com/ and enter 04901 for your zip code.

This service is provided as part of resident student’s residential technology fee. Items needed are a standard cable television coax cable and either a television or a CATV-in port on your computer.

Back to top


 

How do I install Office 2013 Professional Plus on my personal computer?

  1. Go to the college portal: http://www3.thomas.edu/myThomas/daily.asp
  2. Click on the “Office 365” link and sign-in by entering using your Thomas College username and password.
  3. (If you do not know your username or password please contact the Service Desk servicedesk@thomas.edu | (207) 859-1204)
  4. Go to settings, Office 365 settings, and choose “Software.”
  5. Select the desired language and click install.
  6. (The license agreement allows you to install Microsoft Office 2013 on up to 5 devices).
  7. At the bottom of the Screen select “Run.”
  8. The office Installation wizard will open. Click “Next.”
  9. You will be asked if you would like to help improve the product, click yes or no. (Your choice)
  10. Watch a video explaining Office 365 while the software is installing.
  11. Once the installation is complete, you will find the new software in your Windows 10 or 8.1 start screen, or under programs in Windows 7.

Back to top


 

Who can I contact about a personal computer problem?

Personal Computer Support

While the Thomas College IT Services staff would like to provide support to all students and employees for any personal computer they may own, it is not practical for us to do so.

Since we have many faculty/staff and lab tasks that need to be completed, we are not able to help people with personal computer problems (software not working, why a particular card doesn’t work in a particular PC, how to zip files, etc.).

Instead we suggest that personal computer problems be addressed by:

  1. Contacting the vendor who sold you the hardware or software or
  2. Contacting a local computer store. A list is available in the yellow pages or by searching online

Back to top


Secure Printing:

All major shared printers support secure printing. This is enabled in the driver. When preparing to print your document, enter the printing preferences. Depending on the printer you are printing to, you will find an option labeled “Password” or “Private Print” or “Secure Print” with a username/password entry field. If this option is used, a username and password will be required at the printer before the document will be printed. This ensures that your document prints securely at the printer under your control.

Back to top


 

Why do students need their own mobile devices?

Today’s students, more than ever, are finding that to move into the work force of the next century smart phones, tablets and notebooks are needed as tools for communication, collaboration, and research. Studies have shown that students with mobile devices are more productive and have developed more advanced thinking skills. Many educators feel that creativity, collaboration, and critical thinking are the three key areas which students need to master in order to be productive workers.

Specific computer recommendations

Back to top


 

What is the Microsoft Imagine Academy?

Microsoft Imagine Academy at Thomas College

We are part of the Microsoft Imagine Academy system providing faculty, students and staff digital curriculum and certifications for fundamental technology skills — as well as courses critical for students to be successful in today’s technologically evolving world — all at significantly reduced pricing.

Individuals now have access to all course content online, and faculty can provide portions to their students where it enhances current course offerings.

All courses are tied to Microsoft certification tracks including Microsoft Office Specialist (MOS), Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE), Microsoft Certified Solutions Developer (MCSD).

Areas include: Microsoft Office, Desktop Infrastructure, Server Infrastructure, Private Cloud, Communications, Messaging, SharePoint, Data Platform, Business Intelligence, Windows Store Apps using HTML or C++, Web Applications, SharePoint Applications and Application Lifecycle Management.

For more information, please visit the Microsoft Imagine Academy site.

Back to top


 

How can I lower my printing charges (and save paper & toner)?

How to Lower Student Printing Costs

  1. When collecting information for homework and papers, instead of printing web pages:
    1. Email the page to yourself (in Internet Explorer, click on “File”, “Send”, “Page by Email”, etc.)
    2. Save the page to your P: drive since you can put thousands of pages of text in this location (in Internet Explorer, click on “File”, “Save As”, etc.)
    3. Add the page to your Favorites (this only works on your personal computer–in Internet Explorer, click on “Favorites”, “Add”–you can later go back to Favorites to get back to the same page)
    4. Copy the information to a MS Word, Excel, or PowerPoint (highlight the information with your mouse, click on “Edit”, “Copy”, then go to Word, Excel or PowerPoint and after opening a new document, click on “Edit”, “Paste”
    5. For those who don’t have a computer at home or in their room, preview the information to make sure what you would like to print is valuable and that the web page being printed is not dozens of pages in length
  2. Try to proof read your assignments on the screen using the spell checking and grammar tools in many software products.
  3. See if your instructor will accept electronic documents. (Some instructors won’t because it is not as portable, convenient, or because it may cause eye strain.)

Back to top


 

Back to top


 

Printing (via WebPrint) using an iPad

Note: This guide assumes that you have already configured your iPad to use the WebPrint application from the instructions at https://update.thomas.edu/.

There are four different ways of printing using WebPrint:

1. Printable Files (if you have any files saved as attachments in your email, you can open them, using web print, and print them out)

  • Open the WebPrint App and ‘Log in’ using your Thomas username and password
  • Open your email App
  • Find the email with the attachment you wish to print
  • Verify that the file you are trying to print is in a supported format (these are listed under ‘What Can I Print?’ in the iPad WebPrinting document that comes with the WebPrint App)
  • When you go to open the attachment (by holding down on the document for a few seconds), be sure to select ‘Open in WebPrint’
  • In WebPrint, click ‘Upload & Print’ and click ‘Print Now in Browser’ when upload is finished
  • Log in to the WebAdvantage page using your Thomas account password
  • Fill in printing information requested (Choose a Printer and Printing Options), then click ‘Next’
  • Wait for the job to process, then click ‘Print Now’

2. Photo Print (Print pictures that you have taken using the ‘Camera’ App)

  • Open the WebPrint App and ‘Log in’ using your Thomas username and password
  • Under ‘Other Document Sources’, select ‘Photo Print’, ‘Camera Roll, and select the picture you wish to print
  • Now click ‘Upload & Print’ and click ‘Print Now in Browser’ when upload is finished
  • Log in to the WebAdvantage page using your Thomas account password
  • Fill in printing information requested (Choose a Printer and Printing Options), then click ‘Next’
  • Wait for the job to process, then click ‘Print Now’

3. Quick Print (Quickly type up some notes and print it out)

  • Open the WebPrint App and ‘Log in’ using your Thomas username and password
  • Under ‘Other Document Sources’, select ‘Quick Print’
  • Type, or paste, in the text you wish to print and click ‘Save’
  • Now click ‘Upload & Print’ and click ‘Print Now in Browser’ when upload is finished
  • Log in to the WebAdvantage page using your Thomas account password
  • Fill in printing information requested (Choose a Printer and Printing Options), then click ‘Next’
  • Wait for the job to process, then click ‘Print Now’

4. Website Print (Print the website you currently have open in Safari)

  • Open ‘Safari’ and browse to the website you wish to print
  • Now open the WebPrint App and ‘Log in’ using your Thomas username and password
  • Under ‘Other Document Sources’, select ‘Website Print’
  • Choose if you’d like to ‘Print Current View’, ‘Print Entire Page’, or view ‘Page Formatting’
  • Now click ‘Upload & Print’ and click ‘Print Now in Browser’ when upload is finished
  • Log in to the WebAdvantage page using your Thomas account password
  • Fill in printing information requested (Choose a Printer and Printing Options), then click ‘Next’
  • Wait for the job to process, then click ‘Print Now’

Back to top


 

Printing (via WebPrint) using Computers / tablets / smartphones

Note: This guide assumes that you have already configured your device to use the Web Browser Printing functionality from the instructions at https://update.thomas.edu/.

  • Open your Shortcut to the WebAdvantage page, or browse to https://t7.tcnet.thomas.edu:48111/WebAdvantage
  • Log in to the WebAdvantage page using your Thomas username and password
  • Under ‘1. Selected Document’, click ‘Upload New File…’, browse to / select the file you wish to print, and click ‘Open’
  • Fill in printing information requested (Choose a Printer and Printing Options), then click ‘Next’
  • Wait for the job to process, then click ‘Print Now

Back to top


How do you create an ePortfolio with Microsoft PowerPoint?

Creating an ePortfolio with Microsoft PowerPoint (for students starting Fall 2015)

Creating an ePortfolio with Google Apps (for students starting before Fall 2015)