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If you are having problems accessing our Intranet (http://www.thomas.edu/intranet), Outlook Web Access (http://email.thomas.edu), or SharePoint (http://intranet.thomas.edu)
from off-campus, please check the following things.
Make sure you are entering "thomas" (without quotes) for a domain name (if asked) along with your username and password. For Windows XP and IE 6.0, since you are not asked for a domain, enter your username with @thomas on the end (for example: smithj@thomas).
Try typing
"thomas\yourusername" (without quotes)
instead of just "yourusername" when prompted. [more
detail from Microsoft]
- If this is the first time you have tried to log into the Thomas Intranet with your username and password, please note that we require a password change during your initial login. Web browsers don't support this. You can log into our terrier18.thomas.edu terminal server instead using Microsoft's Remote Desktop Connection program. This is in the Accessories, Communications section of Windows XP/Vista. If you do not have Windows XP/Vista, the program can be downloaded.
You have a valid username and password.
You are entering the items in all lower
case.
Your web browser security is set to
medium (not high).
- If using Internet Explorer, you should NOT have thomas.edu Intranet sites defined
- Go to "Tools" (or View on older versions), "Internet
Options"
- Choose the "security" tab
- Change the zone to "local Intranet
zone"
- Click on "add sites", then
"advanced"
- Make sure there are no sites listed here
Choose OK
If your web browser is older than
Internet Explorer 4.01 or Netscape 4.0, please try
downloading a newer version.
If you are using an AOL, Safari, or Netscape browser
for intranet access, please try Internet Explorer or Firefox instead.
Make sure you have "Client for MS
Networks" in your "control
panel","network" settings. If not, just
click "add","client","Client for
MS Networks". (Windows 95/98/ME users only)
If none of the above steps works, please
send your browser name (Netscape, Internet Explorer,
etc.) and version number (can be found by going to
"help","about") to Chris Rhoda.
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