Thomas College

 

POSITION DESCRIPTION

 

 

JOB TITLE:  Information Services Desk Supervisor

 

Reports to (Position):  Director of Library Services

 

Prepared By:  Bert Audette                                                                           Date:  April 17, 2007

 

Position Summary (General Descriptions/Primary Purpose)

 

This position includes supervising of the Information Services Desk and all support functions provided by the Information Services Desk including all first tier end-user Library and IT support.

 

Class and Grade

               

This is a part-time hourly workstudy position available from September to May.  The progression path for this position is to IT Specialist (if the position is open) or Hardware/Software Support (if the position is open).

 

Essential Job Functions

  • Trains and supervises I.S. Desk staff, individually and in groups.  (37%)
  • Delegates and schedules work among I.S. Desk staff.  (4%)
  • Advanced I.S. Desk problem resolution.  (33%)
  • Assesses I.S. Desk staff capabilities and ensure that procedures are followed.  (13%)
  • Learning all I.S. Desk services.  (7%)
  • Schedules I.S. Desk staff and approves/analyzes timecards.  (1.5%)
  • Maintains appropriate printer supply inventory levels.  (1.5%)
  • Meets weekly with supervisor.  (3%)

 

  • Oversees classroom computer lab and student cluster availability and cleanliness.
  • Communicates with other department members regarding policies and procedures.
  • Covers hours for no-shows and emergencies
  • Implements and enforces College and department policies
  • Available in an on-call capacity for I.S. Desk problems.

 

Other Ergonomic Requirements

 

  working environment          - I.S. Desk with a stool and computer

                physical demands                - some walking to various labs, offices and classrooms

- occasionally moving of A/V and computer equipment.

- occasionally carrying toner and paper to printers in labs located on campus.

                hazardous conditions          - none known

 

Required Knowledge, Skills, and Abilities

  • Current junior or senior
  • Management experience or education helpful
  • Hardware and software experience helpful
  • Familiarity of library resources and A/V equipment helpful.
  • Completion of all training and job related projects
  • Ability to effectively communicate verbally in person, on the telephone, electronically, and in writing.
  • Ability to effectively train others in I.S. Desk procedures.
  • Ability to understand and follow oral and written instructions.
  • Strong attention to detail and effective problem solving skills are required.
  • Effective organizational skills are required.
  • Ability to meet an assigned work schedule (aside from class scheduling conflicts.)
  • Possess keyboard skills necessary to complete assigned tasks and functions (at least 50 words per minute)
  • Ability to lift AV equipment such as projectors, laptops and sound equipment and go up and down stairs.

 

The individual must posses these skills and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

 

Qualifications/Employment Standards

 

None.  Management / training experience or coursework helpful.

 

People Successful in this Position

  • Are good prioritizers
  • Have good people skills
  • Have good motivation skills
  • Are available when I.S. Desk staff need assistance
  • Like helping others
  • Like learning new things and teaching others
  • Like teaching / training others