POSITION DESCRIPTION
JOB TITLE: Hardware/Software Support 1
Reports to (Position): Assistant Director of IT Services
Prepared By:
This position
includes end-user support, routine maintenance, and infrastructure support.
Class and Grade
This is a part-time hourly position which is only available for a maximum period of 24 months. The progression path for this position is to IT Specialist (if the position is open).
Description of Duties and Tasks (include estimation of time allocated to specific job tasks by percentage)
Essential Job Functions (the fundamental job duties, the reason the position exists)
· End User Support (40%)
o Diagnosing hardware and software problems
o On-call when needed
o Training faculty and staff
· Routine Maintenance (40%)
o Installing/configuring new computers
o Installing/configuring network adapters
o Repairing/upgrading PC hardware and software
o Repairing printers
o Maintaining inventory of hardware supplies (cables, adapters, etc)
· Infrastructure Support (20%)
o Building and installing cables
o Running plant cabling
o Researching, learning, and evaluating new software
o Documenting systems
Other Ergonomic Requirements
working environment -
an office with a personal computer and the repair room
physical
demands - running wires in the ceilings
-
much walking to various offices
-
moving of printers and computers
hazardous
conditions - none known
Communication skills using speech and writing
Ability to systematically troubleshoot complex problems
People Successful in
this Position
are good prioritizers
like learning new things
like variety
like problem solving
like helping others
None
Supervision Received (breakdown by percentage)
__10%___Direct __10%__General __80%__Independent Judgement