Position Summary (General Descriptions/Primary Purpose)

This position includes end-user support, routine maintenance, and infrastructure support.

Class and Grade

This is a part-time hourly workstudy position available from September to May. The progression path for this position is to Hardware/Software Support 1 (if the position is open).

Description of Duties and Tasks (include estimation of time allocated to specific job tasks by percentage)

Essential Job Functions (the fundamental job duties, the reason the position exists)

· End User Support (40%)

o Diagnosing hardware and software problems

o On-call when needed

o Training faculty and staff

· Routine Maintenance (40%)

o Installing/configuring new computers

o Installing/configuring network adapters

o Repairing/upgrading PC hardware and software

o Repairing printers

o Maintaining inventory of hardware supplies (cables, adapters, etc)

· Infrastructure Support (20%)

o Building and installing cables

o Running plant cabling

o Researching, learning, and evaluating new software

o Documenting systems

Other Ergonomic Requirements

working environment - an office with a personal computer and the repair room

physical demands - running wires in the ceilings

- much walking to various offices

- moving of printers and computers

hazardous conditions - none known

Required Knowledge, Skills, and Abilities

Communication skills using speech and writing

Ability to touch-type at a speed of at least 50 word per minute

Ability to systematically troubleshoot complex problems

The individual must posses these skills and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Qualifications/Employment Standards

Current Sophomore or Junior IS/CM/CS Major or equivalent experience
Hardware and Software Experience Helpful

People Successful in this Position
                are good prioritizers
                like learning new things
                like variety
                like problem solving
                like helping others

Scope of External Contact

None

Supervision Received (breakdown by percentage)

__10%___Direct __10%__General __80%__Independent Judgement