Personal Computer Support Policy

While the Thomas College IT Services staff would like to provide support to all students and employees for any personal computer they may own, it is not practical for us to do so.

Since we have many faculty/staff and lab tasks that need to be completed, we are not able to help people with personal computer problems (software not working, why a particular card doesn’t work on a particular PC, how to zip files, etc.).

Instead, we suggest that personal computer problems be addressed by:

  1. Contacting the vendor who sold you the hardware or software or
  2. Contacting a local computer store. A list is available in the yellow pages or by searching online