Privacy Policy: Thomas College, Waterville, Central Maine

INFORMATION WE COLLECT

We appreciate the contributions of our students and their families at Thomas College. This is why we are committed to respecting your privacy and the security of your personal information. Our privacy policy describes the information we collect and how we use it.

We may collect information (including name, address, telephone number, email address, transaction information, and credit card information) when you:

Make a lump sum tuition payment on a student account
Make a monthly payment plan installment on a student account
Contribute to efforts through Development, Alumni, or Institutional Advancement
Pay towards events coordinated with Campus Events
Pay housing or new student deposits
Pay application fees through Admissions or Graduate Divisions
Make a payment to participate in events such as family weekend
Make payments to purchase special offers

We maintain the data you provide us, along with a record of your payments and purchases, in a secure database. All hard copies are kept locked up within a secure area of the institution. This data may be combined with data from reputable sources including our online credit card processing agent, authorize.net.

INFORMATION WE SHARE WITH OTHERS AND YOUR PRIVACY

We contract with authorize.net and Bangor Savings Bank for credit card processing. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Thomas College.

Students at Thomas College are also covered by FERPA. The purpose of the Family Education and Rights and Privacy Act of 1974 (the Buckley Amendment) is to protect the students with regards to the release and access of student records. More information on the right to privacy provided to our students can be found in the Student Handbook.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

HOW WE USE EMAIL

When you provide us your email address we will email you as necessary to process payments, provide receipt, or respond to questions and concerns.

We also use your email address to send you information and updates about events, important information you need to know, and communicate changes to Thomas College policies and/or procedures.

If you submitted an inquiry for more information or you have started/completed an application with us, you may also receive internal as well as external marketing messages intended to help you in the process of applying and matriculating to Thomas College.

HOW WE USE TEXTING

When you provide us your mobile number we will text you as necessary to give you emergency information, transaction related information, and class and campus cancelations.

We also use your mobile number to contact you about important information you need to know and communicate changes to Thomas College policies and/or procedures.

LINKS TO OTHER SITES

Occasionally, we provide links on our website to other sites we think you will enjoy or that may provide beneficial education information. These sites operate independently of Thomas College and have established their own privacy and security policies. Our privacy policy applies solely to our website.

We are not responsible for the manner in which external websites handle your information. If you click on a link on this website that takes you to another website, you should take a moment to review their published privacy policy.

UPDATING OR REVIEWING YOUR INFORMATION

To update your customer information please contact us at:

Student Financial Services
Thomas College
180 West River Rd.
Waterville, ME 04901

Phone: 207-859-1111
Fax: 207-859-1114
Email: [email protected]

To protect your privacy, we will need to validate your identity before you update or review your information.

POLICY CHANGES

If changes to our policies occur we will post these changes on our website. We encourage you to periodically review our privacy policy.

RETURN/REFUND POLICY

Thomas College will process credit card refunds in the following circumstances:

Wrong amount was processed on the credit card (e.g. $500 instead of $50).
A refund exists on the student account due to a credit transaction and a request is made to have the credit card refunded.
The intended credit card was not utilized, thus the incorrect card will be refunded and the new one charged.
Other situations may arise; in these instances, the decision to process a refund will be made by the Senior Director of Student Financial Services. In certain situations receipts and/or other documentation may be requested by Student Financial Services.

This page was last updated: May 6, 2025

Contact Us

We always welcome questions, concerns, and feedback. For privacy-related issues, please contact us at:

Student Financial Services
Thomas College
180 West River Rd.
Waterville, ME 04901

Phone: 207-859-1111
Fax: 207-859-1114
Email: [email protected]

General Info

Phone Numbers

Admissions (Undergrad): 207-859-1101
Admissions (Grad): 207-859-1255
Advancement: 207-859-1118
Counseling: 207-859-1245
Financial Aid: 207-859-1110
Health Services: 207-859-1401
Health Svcs. Fax: 207-859-1126
Main Fax Number: 207-859-1114
Registrar: 207-859-1108
Safety & Security: 207-859-1399