Student Complaints

Campus Life, Safety, Student Conduct

Student Affairs – AD-127
Thomas College
180 West River Road
Waterville, ME 04901
Phone: (207) 859-1243
Fax: (207) 859-1114
Email: [email protected]

Academics

Provost’s Office – AD-204
Thomas College
180 West River Road
Waterville, ME 04901
Phone: (207) 859-1362
Fax: (207) 859-1114
Email: [email protected]

Financial Services

Office of Student Financial Services – AD-112
Thomas College
180 West River Road
Waterville, ME 04901
Phone: (207) 859-1110
Fax: (207) 859-1115
Email: [email protected]

Not sure whom to contact?

Provost’s Office – AD-204
Thomas College
180 West River Road
Waterville, ME 04901
Phone: (207) 859-1362
Fax: (207) 859-1114
Email: [email protected]

Online/SARA

Resolution Steps for Complaints and Concerns

1. Students should exhaust the formal complaint process of the host institution.
2. Students should file a complaint through SARA that includes documentation that the student has exhausted the formal complaint process at host post-secondary institution.
3. The Maine DOE reviews the complaint and supporting documents. The Maine DOE may request further documentation from the participating SARA institution mentioned in the complaint.
4. Maine DOE determines if the resolution of the host institution is acceptable. If so, complaint process is concluded and previous resolution is sustained. If the previous resolution is found not acceptable by the Maine DOE, then the complaint will be further investigated until resolved.
5. Student receives final disposition letter from the Maine DOE.